The Berkeley Mac Guy

The person here was very friendly and helped fix my MacBook. I could continue using it until the parts arrived, and they kept in contact with me the whole time. Fixed it in just a couple of hours!

I've come here on two occasions to replace my iphone battery. They were super helpful, responsive, and even fixed the 'silent mode' switch that they noticed was faulty. I highly recommend them!

Mobile Kangaroo offers prompt and professional service. They know what they are doing. I will never go back to Genius Bar, where the quality of service is hit and miss.

The team at Mobile Kangaroo was super responsive, professional and speedy. Their response time for each text we exchanged was under two minutes! I now have a new keyboard covered by Apple warranty-and all without going to Apple store. Very grateful to them for reducing the hassle of a computer repair.

After having my initial appointment cancelled with no explanation and two months of trying to get an appointment. I finally got one. I arrive on time and leave my phone, when i return two hours later I'm informed they didn't have the part! It's a cracked screen. You knew for two weeks about the appointment. Shame on you and a bigger shame on Apple for having nobody else to turn to for service. Way to be there for people during a national emergency.

Wow! During COVID-19 I got my laptop fixed in less than a week. My 13in MacBook Pro 2016 was having the dreaded stage lights effect, so I brought it in on Saturday. I live in SF, which is a little farther to deliver to, but since the purchase was covered because stage lights is Apple's fault, I was able to only pay ~40 to deliver (I live outside the normal $15-20 range).

All in all: Saturday-Wednesday service is great given the circumstances of COVID-19. Thanks Apple for covering the repair and thanks to Kangaroo for not having to give me the diagnostic fee.

Sweet people but woefully understaffed and no "express-service/expediting" policy for working professionals who cannot afford to leave their computers in their offices for several days/an indeterminate period of time (?!). I would've paid double for a diagnosis & fix by the end of the business day.but that wasn't an option. Gave up & drove 70 miles to the nearest Apple Genius Bar that had a same-day appointment.

My mac screen was cracked. Easy to set up an appointment and drop off. They were very communicative through each stage of the repair and had it fixed in under 3 days.

Apple sent me there for a warranty covered keyboard replacement. Way way better than apple store. No wait. They ordered part, I kept the computer, they called me 2 days later and I dropped it off for 2 hrs. Apple store keeps the computer putting you out of business for a few days.

Damaged phone unrelated to repair. Poor workmanship. Refused to stand by work. -11 months ago I took my new Nexus 5x in for a screen replacement. The phone (and screen) were 100% functional, but there was a single crack in the display. -While repairing the screen, the store damaged the power button, resulting in the device no longer booting. They said they'd repair it free of charge since the damage occured during their repair (after some haggling, shockingly). -6 months later, the power button broke again.

I took it back, had to argue more, but they agreed to repair it -5 months later, the power button broke **AGAIN**. I took it back. They stated the original repair (which was the result of their damage) was "only temporary, " not their fault, and they'd only fix it if I paid them $60 in additional labor. -I pulled the device apart, photos attached.

The repair job was done so poorly that the button literally broke loose inside the housing. The button, contact pad, and liner between the button and display are damaged (see photos). There is also what appears to be heat damage from the repair on the side of the PCB and the chip heat shield. Completely unacceptable workmanship. TL;DR: Took in working phone. Got back permanently damaged phone. Had to buy a new phone.