Customer service can use it to set up a support website to help their customers. IT can use it to set up an IT help desk website to provide IT services. Facility management, HR, and other departments can also offer their services on the help desk website. Users come to the help desk website to search the knowledge base, submit service requests (or tickets) and check their status.
Technicians use it to assign, respond to and resolve service requests. Managers use it to manage the services their departments offer.
Technicians use it to assign, respond to and resolve service requests. Managers use it to manage the services their departments offer.
Services
You can set up an internal nService website for your employees to receive work assignments and to request services. You can also set up a public nService website for your customers to request services. Some organizations use specialized software such as help desk and customer service software to manage some services.
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