T-PC

Purpose of Visit: screen repair 1st visit: Repaired it within 30min while I was watching it happen. Other repair shops wanted bare minimum 1 full day just for the diagnosis alone. The technician said it's not a complete repair but more of a temporary one, and may need to replace the screen itself. It works completely fine as of now. I needed to use my laptop urgently at the time. 6 stars for that temporary measure when i needed it the most. 2nd visit: 4 days later, he needed me to bring my laptop again when I decided to replace the screen.

For some reason he didnt keep the model number even tho he said he'd hold on to the data for a week. 3rd visit(8/12/17, 11 AM): He replaced the screen. Turns out it was a completely wrong model and i was able to tell because the resolution dropped from 1920x1080 to 1366x768. I made sure I searched up the screen model number myself and no screen with model number [B156HTN03.7] were 1366x768 to begin with.

I made a 4th visit to address this issue 1 hour later. 4th visit (8/12/17, 12PM): He says it was a mistake, n he'll get the proper part. He asked me again for the resolution dimensions even tho I gave him the model number. 5th visit (8/18/17, 11PM): He replaced it with [B156HTN04.0], which seems to be better version of [B156HTN03.7]. Overall: the multiple visits were definitely far from pleasant.

I have been a client for many years. Although I don't always see eye to eye on everything, I have always been happy with the TPC service, very fair and reasonable. They always want to do the best for their clients.