We train our operators to answer with a smile in their voice, to follow your instructions exactly, and to treat your customers like family. Nobody likes going to voice mail. Our friendly and professional operators are available 24/7/365 so you will never miss a call. Your customer calls your telephone number. One of our friendly and professional operators answers the call in your business name and follow a script and instructions that you help us write. We attempt to connect the caller to the appropriate person.
Services
At PCN, we know that you trust your customers to us. We take that responsibility very seriously, and that is what drives us to provide world-class customer service. How do we do that? It's simple really. We hire great operators, provide them with excellent training, and then retain them by treating them well.
At PCN we offer a wide array of services sure to meet any business or organization's communications needs. We take pride in our ability to tailor a plan that will fit the individual needs of our customers and we would love to have the opportunity to speak with you to learn about your business and help you to solve the unique communications challenges that your business presents.
There are several options that phone carriers provide for you to forward your calls to PCN. Some phone companies offer Busy No Answer. Most accounts are active, with messaging capability, within 1 business day. Full customization is typically completed within 1 to 2 business days from receipt of your instructions and contact lists.
Whatever industry your business is in, we can meet your communications needs. Below are some of industries that we see more commonly, but in our over 20 years as an answering service, we have answered for virtually every industry that we can think of. Clients are the lifeblood of any successful law firm.
Reviews (1)
Kurt A.
Apr 24, 2013
PCN answers the phone for my business and they are awesome. I run a small business and it is hard to be available all the time. And who wants to put their cell phone number out there so that clients can call at all times of the night. The operators at PCN answer every call for my business, try to connect with me, and if they can't reach me they take a message and text it to me.
It couldn't be any more convenient. And my callers have had nothing but good things to say about the operators who answer the phone. They are very professional and friendly and they get all of the information that I need. I can't imagine running my business without PCN.
It couldn't be any more convenient. And my callers have had nothing but good things to say about the operators who answer the phone. They are very professional and friendly and they get all of the information that I need. I can't imagine running my business without PCN.
