San Antonio Computer Doctor

Awful. They charged me up front for 1Forensic Imaging binary capture data $500 and a documentation processing fee of $200 plus sales tax of 57.75. A total of $757.75. And do you know what I got? Nothing. Absolutely nothing. I took them a phone to see if I could get any contacts or messages. They could not even get the phone open, could not unlock.

I asked about getting a refund. I was told that they spent time "cleaning" the phone. After several phone calls with no action taken, I wrote a letter to Scott Broderhausen, Executive Director, requesting at least the $500 refunded as they captured no data. I never got a call or written response. Nada. Nothing. Zippo. Kristina Prewit, the Executive Case Manager was alway polite, said she look into it. Said she'd get back with me. I'm still waiting. Invoice #1457. Lesson learned, don't ever pay anyone up front. I was taken advantage of.

I was hacked and Sir Bruce fixed me up quickly & right! He is a genius! I didn't have to wipe the hard drive and re-install software as others had recommended. he checked it for malware and ransom ware. I will definitely go back if i need their service. I will also recommend to anyone i know! They saved my business! Literally!

Like another local guide, I called this a cracked screen. I have the exact model, etc and they advised it would be $99.00 for a diagnostic. As a computer professional, I can verify that diagnosing a cracked screen should not require anything more than walking up to counter and opening the laptop. $99.00, really? I asked them if they would simply take down my number and the model, etc and have a tech call or text me.

They never left me a message. Also look at how many reviewers only have a few or one review and that tells you a lot. I ended up going to Steve just north on 35 about 5 minutes away but I don't think I'm supposed to name his shop. As a pro for over 30 years, there are a few things that aren't worth my time when under warranty and this guy and his staff are exactly what you are looking for. UPDATE: I understand your response. Knowing computers, I KNOW it only needed a screen replacement and not an hour of diagnostics.

I also KNOW that the other shops I spoke with simply said to bring it in and quoted me around $50 labor to replace the screen with no diagnostic fee. All Lenovo repair shops.

This company remotely did an exceptional and professional fix for my computer problems that I had spent many hours trying to correct. I give them a solid 5 on a scale of 1 to 5. Plan to use them in the future as they are excellent and economical. No wasted time. Thank you. Dave

7 May 2021. Steve has guided me through my PC issues for several years. He accesses remotely which makes his assistance easy to understand and implement. Hire him - he's great at what he does!

Roy and the team were truly professional and amazing. They were able to retrieve our files critical as well as bring the 2nd life to our computer. As a small business, to have such a IT partner is a great asset. Highly recommended.

Great service and staff! They have fantastic customer service and are very informative! The prices were great, and they repaired my laptop in only a day and a half! Great job to Elle Tobias and her team! I will definitely be returning for service check ups, and any work I need done in the future - I highly recommend this company!

I received service from CDR Business IT Solutions on 20 April. My computer died I thought. Upon arrival the tech rep, Bruce, quickly determined and resolved the problem. The service was very prompt, efficient, and reasonable cost. Bruce was patient and helpful and professional. In addition to the excellent service from the rep, the office staff was professional, and gave clear, courteous and concise information. I can easily recommend this company and will use them for any of my future needs.

Super happy with the service. Jhon was professional, personal, and honest. He is fixing an older laptop of mine that I have grown attached to even though he advised me that it would cost more and not be as reliable because the part has to be salvaged from another older laptop. I was very pleased with his honesty. I will definitely recommend him to all my friends and colleagues!

From the moment I called, Karen was very friendly, told me even though it was not 9 AM I could bring my computer over. The in-checking process was smooth and efficient. Karen explained all the ins and outs of getting my machine repaired. Initially I Googled computer repairs in my area and SA Computer Doctor came up as one of a few. I looked at other reviews, for them and their competitors.

What impressed me was their picture of their offices, when I called the pleasant and welcoming reception from Karen. Then when I dropped of my computer Karen was welcoming, friendly, knowledgeable about what they could do for me. Another thing that impressed me was the condition and appearance of their store front. It is very clean, professional looking, and gave me confidence that they were professionals and not some fly by night computer repair place that claims to be technically qualified. Without a doubt if you are looking for professional, courteous, and friendly services then look no further than the San Antonio Computer Doctor.

I went in to get my battery and power jack fixed on my laptop. So glad I found this place. My laptop works even better now. They really took the time to listen to me and worked with my schedule because I need my laptop for school. Also the price is very affordable considering how many things that needed to be fixed. They fixed everything I asked for.

I'm very happy how they handled the issues with my laptop. I research on many other repair places and they all were extremely over priced. Computer Dr is the best place to go in San Antonio.

Computer Doctor was recommended by a friend and it was definitely a good recommendation. I dropped off my Dell all-in one and within 2 days I was able to pick it up! I had a bad hard drive but the techs were able to recover my essential information. I thought the price very reasonable and I now have a larger hard drive than I did originally.