Is your head spinning yet? How do you choose a company? Your previous IT Provider probably advertised the same things and yet here you are, searching for a new IT Provider. So how do you find an IT Provider that actually does what they say they are going to do? Consultations, questions and advice are always free, and the services and solutions we offer are suited to your best interests, and not our own. We grow when your business grows, so we want to find the right solution every time for every customer.
Services
We have a recipe for success and consistent results. Over the past 17 years, we've had our share of ups and downs, different employees, different customers, and different economies. We've discovered that in order to consistently deliver great results to our customers we had to develop a recipe for success.
When we first started out at Locke Systems we noticed a trend where customers would constantly be on the hunt for newer, better IT providers. This cycle traps many IT Providers and customer alike because of a few key aspects of what we call "Break/Fix" service. You may know "Break/Fix" as "Time and Materials" or "Hourly Rate" or something similar in your industry. The basis is that you only call when you have a project or a problem and your bill varies based on how many hours or services you needed.
Our IT Guy is overwhelmed and could use some help getting caught up or completing some important projects. Our IT Staff is great at Desktop support but we need more resources and expertise for Network and Server level Projects and Administration. Our IT Staff really shines at Network Support but their time is being consumed by too many menial requests.
How is our Helpdesk different from a Call Center? Several of our Helpdesk techs are the same techs that come onsite to work on your networks so they are already familiar with your network or have someone sitting next to them who is. Unlike other IT Providers, we do not outsource our helpdesk to a Call Center far away that has never actually seen your business or your network.
Reviews (5)
Jay Gagnon
Jun 24, 2020
Sarah Palms
May 23, 2020
Kerry C.
Jun 04, 2019
Chris Mercurio
Nov 05, 2017
Den and his staff are fabulous! They find problems before we know they are there. From Jen to Brent, Jason and Doug, I'm sure I'm sure I'm missing others but I want to thank the entire staff. When we call you always treat us with priority and solve the problem. Thank you for the great support, service and knowledge. Chris Mercurio
Christine Cope
Nov 25, 2016
Locke Systems provides stellar service! They foresee our needs and troubleshoot before problems arise. Whenever our computers have issues, they respond quickly and efficiently. They are very conscientious, timely and fair. We have always had good experiences with their staff. We highly recommend them!
