When we provide you IT support, our main objectives are to:Reduce implementation time of projects
Lower total cost of implementing great technology
Keep the client’s goals and objectives top of mind
Solve real problems
Be transparent about our process and solutions
Provide above and beyond customer service
Minimize infrastructure complexity
Recommend the right technology and the right cost
IT professionals are expected to navigate a constantly evolving landscape, maintain services for an always-on business, all the while minding the dollars and cents. That’s like walking on a highwire backwards while dodging fireballs. Don’t do it alone — let us help.
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Services
We can handle VMware, Citrix or Hyper-V environments and offer a variety of excellent virtual backup solutions. Our experienced engineers have the right solutions to keep your network protected from today's ever-growing list of cyber security threats. Designing an optimal network architecture involves more than simply purchasing the hardware and installing drivers.
Once upon a time in Louisville, Kentucky, four IT engineers got together. Karen, Barry, Craig and John talked, and they decided that they wanted to help others to be more successful through leveraging technology in their businesses. They decided the best way to do that would be by building a technology services company that was for engineers, by engineers. And so Mirazon was born in 2000. At its infancy, Mirazon was strictly a professional services organization, mainly around the Microsoft ecosystem.
Mirazon has improved our IT by not only being a fresh set of eyes to look at a problem but also the engineers that work there are just a knowledge vault and they know their stuff. Everyone at Mirazon that I've talked to is an A-team player and because of that, they can solve issues quickly and completely in a manner that those issues don't have to get revisited.
When the partners founded Mirazon in 2000, the culture was one of the most important factors. A company's culture affects everything else from there on out and the partners knew that it was the first step to a growing successful organization. If you're not careful when you're in the office, you might get hit with a Nerf dart or two.
We believe above and beyond customer service starts with hiring the right people and being a great place to work. We are honored to be a 2015, 2016, 2018, 2019 AND 2020 Best Place to Work in Louisville and a 2016, 2017 2019, 2020, and 2022 Best Place to Work in Kentucky! We believe going above and beyond customer service starts with hiring the right people and being a great place to work. The position will provide technical support to our clients and deliver superior customer service during those interactions.
Reviews (5)
Todd Taylor
Nov 11, 2020
Excellent company to work with. We hired Mirazon to upgrade and replace our phone system a few years ago. One of the things that has most impressed and pleased me is their customer support. Throughout the entire process of choosing the new system, installation, and training they were right there helping and explaining things for those of us that are not tech savvy.
Which is why we asked them to expand the relationship and become our go to for IT Support. Last year Michael Patrick helped me plan, and more importantly understand, a complete overhaul of our server, 14 computers, and all the auxiliary equipment. Which was a big job as I am a complete numbskull when it comes to technology. Thank you, Michael for your patience.
Currently we have Dustin Lamkin as our Systems Engineer aka "Guy who keeps me sane when stuff don't work." Dustin also has the patience of Job, as well a great sense of humor. He is always prompt, professional, and, more importantly, nice. There does not seem to be anything that flusters him. He recently had to work with a technician from an outside company to resolve some ongoing issues and I was very thankful for his professionalism.
A bonus is he never makes me feel stupid when I ask questions or need an explanation.
Overall, I highly recommend Mirazon to anyone interested in getting more than just your average IT experience. Mirazon feels like an extension of your team.
Which is why we asked them to expand the relationship and become our go to for IT Support. Last year Michael Patrick helped me plan, and more importantly understand, a complete overhaul of our server, 14 computers, and all the auxiliary equipment. Which was a big job as I am a complete numbskull when it comes to technology. Thank you, Michael for your patience.
Currently we have Dustin Lamkin as our Systems Engineer aka "Guy who keeps me sane when stuff don't work." Dustin also has the patience of Job, as well a great sense of humor. He is always prompt, professional, and, more importantly, nice. There does not seem to be anything that flusters him. He recently had to work with a technician from an outside company to resolve some ongoing issues and I was very thankful for his professionalism.
A bonus is he never makes me feel stupid when I ask questions or need an explanation.
Overall, I highly recommend Mirazon to anyone interested in getting more than just your average IT experience. Mirazon feels like an extension of your team.
Michael R Patrick
Sep 08, 2019
Mike Crain
We collaborate with Mirazon on multiple commodities that support our IT service deliveries, including engineering, purchasing, and maintenance. Their staff is highly professional and the support and services we receive are timely and accurate. We sincerely appreciate what they've provided over the last 7+ years.
Erik Dwelly
I started working with Mirazon back in 2011. Since that time, they have been instrumental in our company's growth. Throughout our partnership, Mirazon has worked with me to develop my skills and to educate me when needed. Now we primarily use Mirazon for senior-level consulting and resource architecture. I would not hesitate to recommend Mirazon to anyone looking to help strengthen their IT knowledge and skill-set.
Amanda Hood
Top notch IT service and support! We've trusted them with all of our major upgrades for years and have never been disappointed. They are always looking to find the solution that will work best for you, not what's most expensive or best sponsored, which is great when you're a non-profit with a limited budget. They are also great to deal with for smaller jobs and support for limited in-house IT staff. I've always felt valued and heard as a customer and love knowing no matter what comes up I've got talented, knowledgeable people to reach out to!