Converging Networks Group, Inc. was opened in 2003 on the belief that businesses enterprises of all sizes can benefit from reducing the complexity of designing, deploying, owning and operating voice and data networks. CNG offers affordable modern communications that improves efficiency, collaboration, customer-service and competitiveness. Our ability to integrate technology products and services simply enables and empowers our clients to succeed.We continue to build upon and deliver our vision by continually developing innovative, powerful technologies and services that empower our valued customers to excel. We assist companies achieve better results, doing things faster and with less investment and resources than ever before.
Services
Phone Systems
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Converging Networks Group provides leading phone system support and maintenance services for Avaya, Lucent, and Nortel phone equipment for your small, mid-sized and large enterprise requirements. If you are a current Avaya maintenance customer we can help manage your account with Avaya to ensure all appropriate equipment is covered and that you find the best plan for your business needs.
Focusing on industry leading Avaya Communication telephone systems and IP telephony solutions, Converging Networks Group provides a complete telecommunication package. From dial-tone and internet services, industry leading telephone solutions, great professional service and installation to exception post-installation maintenance support that is offered nationwide. We have achieved a 99% customer retention rate by provide expert support with quick response and resolution times.
Focusing on industry leading Avaya Communication telephone systems and IP telephony solutions, Converging Networks Group provides a complete telecommunication package. From dial-tone and internet services, industry leading telephone solutions, great professional service and installation to exception post-installation maintenance support that is offered nationwide. We have achieved a 99% customer retention rate by provide expert support with quick response and resolution times.
Data Networking
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Converging Networks Group can help you build and keep your data network and infrastructure. Our centralized Chicago support center is ready to remote monitor and diagnose problems that may arise. For those companies that lack IT personnel we can be your IT consultants as well as your IT staff.
We work with many different data manufacturers to sell and support your data network.
We work with many different data manufacturers to sell and support your data network.
Remote Support
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With the onset of IP telephony, computer integration and Avaya's open standards, our remote support services have increased. Anytime our CNG Support Group deploys a new system we have remote access to critical applications (if you elect for a CNG extended warranty policy) . This lets us for quicker diagnosis and problem resolution, quicker changes, quicker troubleshooting, and quicker remote assistance for general questions.
The CNG Support Group monitors and maintains your switches remotely nationwide and resolves 99% of tickets remotely. In case that you do require a site visit, the CNG support group will open a ticket and resolve the issue onsite.
The CNG Support Group monitors and maintains your switches remotely nationwide and resolves 99% of tickets remotely. In case that you do require a site visit, the CNG support group will open a ticket and resolve the issue onsite.
Reviews (2)
Katie Hodak
Dec 12, 2021
We are so sorry to hear that Elizabeth thought that the renewal quote sent in 2017 for their Avaya maintenance (5-year plan) that was purchased in 2012, was an invoice. We would always be happy to provide clarification on these issues. We are glad this has been brought to our attention. In addition to the subject line stating CNG Quote along with the quote number, we have added verbiage to make sure it is clear we need to be contacted to move forward with an order. Please always contact us with concerns and we are eager to address.
Elizabeth Whitehead
Jun 24, 2018