Tower House Computers

Exceptional customer service! They diagnosed my computer's issue quickly and informed me of everything they encountered in the process. They were able to do so within a day of me dropping the computer off. I will continue to take my computer related needs to this business.

They are very responsive and gets your problems resolved quickly. Jerry gives great customer service! Definitely a great place to get your computer serviced or upgraded.

My computer wouldn't turn on and Tower House figured out what was wrong with it within the same day! Absolutely the best service I've experienced. Definitely recommend this place if anyone is experiencing computer problems.

This company was awesome! They listened to my problem, quoted me an estimate range for the cost, accessed my computer remotely, fixed the problem quickly, then charged within the range of the quote. That is GOOD business! Highly recommend Tower House Computers! Thank you Jeremy so much!

Edit: No, this isn't a fake review. The accusation, denial, as well as the attempted act of revenge is more evidence of your character. You claim that you do extra without asking and charge for it. So, then it becomes an argument that most people would rather avoid. I think you're slimy. When given the opportunity. You take advantage of people. That's what happened.

It's not illegal. Maybe you would've refunded the costs. Maybe you still would refund the costs. But that's what you did. Now, you're claiming that I'm fake, based on zero evidence. Hmmm, that kind of sounds like being a know-it-all and condescending, doesn't it? Then, you seek revenge with the "reported to google" comment. That kind of sounds like "blowing up" doesn't it?

And no mask around the elderly with big earrings? That sounds like what the owner of this place does, doesn't it? So, yes. You charged an elderly woman nearly $200 for "running tests" without asking. That's the kind of shop you're running.

I am not very tech savvy, and when my all-in-one Dell computer's hard drive suddenly acted up, a work colleague suggested, in fact she raved about the folks at Tower House Computers for her past computer repairs and servicing. So I tentatively took my unit into THC and they diagnosed it for free (bad hard drive) and then with my approval they ordered up a new solid state hard drive, they cloned my damaged content from my bad old-school hard drive and installed it all back onto my repaired and now faster Dell all-in-one.

I was nervous as hell, but now I'm so grateful for the recommendation (Thanks Janet!) and I'm delighted with the repair and service that THC gave me. They revived and improved my favorite computer from what I thought might be junk! I am now a happy customer of theirs and pleased to share my experience with others in need! Bill B.

My name is Joyce J. I've been doing business with Tower House Computers for 13 years. They have built two computers for me and I can honestly tell you that they know what they are doing. Jerry the owner has been very honest with me and is courteous as well. Before I found Tower House Computers I had problems with other computer places that were awful. For me to stay with a company this long should tell everyone that I trust their work, they do an excellent job. Thanks Jerry!

I've been dealing with TowerHouse Computers for many, many years. Brian and Jerry are always courteous and ready to help. I've never had a bad time with them. Dealing with computers is a very complex business. They handle it very well.

I went in with what I thought was an issue with my new laptop's Solid State drive. I brought the replacement I had already received from Dell with me, and Mark switched the new out for the old. Upon running diagnostics and finding that issues persisted and were in fact NOT due to a faulty SSD, he advised me to see if Dell would replace the Motherboard under warranty.

He swapped the SSDs back and refused to charge me anything, even turning down my tip offer as he insisted that Tower House Computers offers free diagnostics. Well done guys, I know where I'm going next time I have computer/laptop troubles.

I formerly worked for Tower House Computers. I worked directly with the owners and I can say it was a great working experience. Tower House Computers has very loyal clients (I say clients because they come back). Brian and Jerry would oversee the work I did and always provide me with wonderful input that would assist my performance. Our goal was to provide a haven for most if not all computer needs, and I felt proud working there.

I knew that with their insight, I was doing grade A work for the needs of the community, and finding a great stepping stone to push off from in my career. I know that not everyone can be pleased, but it was great knowing that we pleased an extremely high majority of our clients. - Thanks Jerry and Brian

I have used Tower House Computers since moving to St. Charles in April of 2014. They are excellent in fixing my myriad of problems in a professional and kind way. I have recommended them often and really appreciate their excellent service.

Professional. Courteous. I have used Tower House for several years now. They built my last computer for me two years ago. I love they way they fix most of my challenges by remote. I call their sales and services."THE BEST OF THE BEST"

I have been working with Jerry at Tower House Computers for years. We started taking our personal computers to him when we got a virus on one. He took the time to explain everything and I left there with not only a working computer, but knowledge to help avoid a similar situation in the future. Here we are years later as business owners, and we continue to use his services.

We have bought numerous computers from him as our business continues to grow. He has also established multiple networks for us at our home office as well as warehouse. He is incredibly professional and courteous and understands the urgency when you need your computer to work properly. Most of the time he can log-on remotely and take care of things, but he does make "house calls" as well, which I've appreciated.

Most recently, we called him to help with a printer driver issue, file sharing for scanner, and wireless connection problems. He stopped by within a short time on his way to lunch and got the issues resolved. We were expecting to pay something for his services, but he didn't charge us. He sent us the invoice and stated "Freebie" and he thanked us for our business. I've referred him to friends and family and now feel the need to share with everyone! I know our business is stronger because of him!