Tucker Engineering Computers

I work for a pool builder and have used their services on several occasions. They are always professional, friendly and provide excellent service for our clients. Zach and Cassidy have been my main point of contact and are always a pleasure to work with.

I had Matthew out to evaluate a small wall I wanted to remove during a bathroom renovation in order to verify it was not load bearing. My experience was good, after initially missing an appointment they were able to come out about an hour later so I didn't have to reschedule time off.

Great at explaining everything, insightful from experience and details found from the inspection. Very impressed

Our home was experiencing structural foundation issues and we were recommended to call Tucker Engineering by Quality Foundation repair. Jeff Tucker is retired and sold the company to, Matthew Solum. As of this review all positive reviews of this company are from Jeff Tucker, who currently has nothing to do with the business After about a month of unfulfilled promises, numerous missed deadlines, concerns about safety/quality of the report, corrupt self referring (quality foundation and tucker self refer each other), and interacting with hostile staff, I asked for a refund. Ultimately, I cannot give a stern enough warning: STAY AWAY from this company.

Here are the full details, if you care to read. It took about 10 days for Matthew Solum to come to our home. He is a young engineer who claimed to purchase the company from Jeff Tucker. My interaction with him was friendly for the most part, but there were warning signs I overlooked at the time. For example, he seemed confused about simple aspects of foundation repair/shifting, overly confident (said he worked "thousands of homes in the neighborhood" but has 0 reviews at this time somehow), and mishandled his own equipment. Nonetheless, he promised me a report in 1-2 days which didn't arrive for 8 days. Afterwards I submitted his report to multiple foundation repair companies whom all refused to do what he had asked d/t concerns of safety of his plan.

So I called Tucker engineering again, and again, and again (4 times) over about 4 days until I finally got ahold of Matthew (surprisingly difficult to get ahold of now that he has my money of course) and explained to him the problem. He seemed a bit aloof about how the repair would be done and the concerns the repair companies had. Nonetheless, I asked him to speak with them and prepare a revised report.

He said he could have it done 3 days. After 4 days I still hadn't gotten the report. I called back asking about the report and was informed that Matthew hasn't even started it. Alarmed, I stressed the time sensitive nature of this report and asked what I should do in the meantime. The phone associate transferred me to his "business manager". Right from the get go, this lady was rude and irritated at me.

I tried to explain I just wanted an updated ETA for planning, but she was so hostile that in the end I just asked for a refund. Probably for the better, since they clearly didn't know what they were doing. My recommendation is to AVOID Tucker Engineering at all costs.