906 Technologies

I am an existing customer and have reached out three times via email and called and left a voicemail to get assistance. No response.

Great service. Ethan was awesome to work with. He was very knowledgeable, prompt and friendly.

These people are real pros. They helped me out when I was in a bind. You can trust them to get your machine back in action in a timely fashion. I had a MacBook Pro crash, and they had me bring it in. They diagnosed a bad HDD, I found a deal on a new SSD, and I put it in myself. They ran a data recovery on the old drive, and walked me through several questions that I had about getting the data back.

They took their time to make sure that everything ended up running smoothly. This included repeated calls and visits to their office, which were on-the-house. If you're computer crashes, don't hesitate. Go to 906!

Ian was the Tech who, as a time offer, told me how to move my Photos off my phone to a Computer. It had been so long since I had done something like that. At my age 70 he was absolutely professional and exact in his words. Thanks for your patience and your full integrity in the way that you handled this.

My computer needed a new SSD to replace the original hard drive. Ian was wonderful. So patient with this senior citizen. I will return when I need more computer support.

Ian worked on our laptop, replacing hard drive, and cleaned and uncluttered. Took the time to answer all questions and actually show us how to do things we had questions about. He is awesome.

Do yourself a favor and avoid this business at all costs. Please allow me to explain why. After spending over $8,000 on a new business phone system and its installation with 906 Technologies, the lack of customer service has been nothing short of mind-bendingly poor. One and a half trouble-free years after their installation, one of the business phones became unresponsive (unable to make or receive calls), and we contacted 906 Technologies to make a service call for the repair/reprogramming of the said phone and some additional orientation of how the phone system worked for new/future employees. (It should be noted that Troy, the gentleman who installed our system, was friendly and helpful) However, instead of happily making an appointment to take our money and satisfy a loyal customer, they proceeded to explain that since we did not purchase a service contract, they would not come to our location without one.ever.

Keep in mind that this contract would have cost us an additional $150-$200/month (or and additional $1,800-$2,400 every year!) on a phone system we already paid them over $8,000 for. I spoke with one of the owners of 906 Technologies, Joe, who listened to my reasoning that we are already customers; customers who need assistance with a product that was both purchased and installed by his company.

But instead of offering to assist, he deferred and gave the excuse that he'd need to speak with his business partners about allowing a technician to come to our location without the previously mentioned service contract. Two weeks later, I have not heard back from Joe or anyone else from 906 Technologies, despite calling him and leaving a message requesting a courtesy call back.

I then contacted the phone system manufacturer and explained my situation. They tried to contact Joe at 906 Technologies. They too did not hear back from them. Fortunately, the phone system manufacture linked us up with another local, U.P., sales and service provider to assist us (Gotech IT of Norway Michigan), and they gladly assisted us and have earned our business going forward.

As for 906 Technologies? As I started with, unless you enjoy being frustrated with terrible customer service, do yourself a favor and avoid this business at all costs. I know we will.

In years past I've had outstanding computer repair service from 906 technologies for myself and the business I work for, but I will not use them again. Initially, I had 2 good conversations with 2 different employees who both assured they would take a good look at my computer and likely get it back to me by Friday. At least, I would get a call Friday.

I was concerned when I realized there had been no communication between these employees. I had work to do on the laptop over the weekend which I expressed. Friday came and went. Monday came. No call. I called and expressed my frustration. I was promised a return call Monday. That never happened. Tuesday morning I did receive a call that they had scanned my computer and tested the hardrive to find no issues.

That's all. They ran some tests, found nothing, but couldn't get my computer back to me in the time frame they said they would, and they resolved nothing. But the cherry on top was the smug attitude I received from the front desk person this morning. It was unprofessional at best. I do not recommend using this company. Skills and quality of service are lacking when it comes to computer repair.

Would give zero stars if I could. Yes, this is one of those reviews. Went to this business to fix a broken screen, filled out paper work with contact info and spoke to whoever was managing the front desk and was told I'd be getting a call within 3-4 days but never heard back. Called a week later to be told that the part was never ordered and there was no record of me ever being there and am still waiting to here back from customer service almost another week later about their poor service. I would STRONGLY recommend people to avoid this business.

906 Technologies has been our go to company for all our computer needs for our business for years. We recently had them redesign our website. I cannot express how easy they made it for us and what an amazing job they did. Kevin and Pat went above and beyond our expectations. I would highly recommend 906 Technologies! Thank you on a job well done!

906 serviced a cell phone of mine that wasn't charging. They checked the charging port and noted that it had pocket lint in it. They could have been dishonest and charged me for unnecessary repairs. They also performed a data transfer for me on a malfunctioning laptop at 1/3 of the cost of Best Buy's Geek Squad. I would recommend their service to anyone!

Very impressed with the service I received. I brought my phone in to be fixed and then found out we needed another part. They had the part shipped overnight for me and went out of their way to return my phone to me the same day. Will be doing business with them in the future.