Crashmasters Computer Sales & Repair

I have brought devices to this establishment many times for repair. turnover time, costs, communication and knowledge of their field makes them the best in muskegon as far as I am concerned!

I needed a screen repair for my Samsung Galaxy A12 done same day, everywhere else would have needed to order the screen (older phone makes sense not in stock) however I use my phone for work duties and could not wait. Crashmasters had a screen in stock and fixed my phone up good with a new frame included. Friendly service and my phone looks awesome. Thank you again crashmasters.

They fixed my stuff quick and could answer all my questions. I bought a phone from them too and they made everything so easy I was home with everything done for my day in just an hour

Crashmasters fixed my tablet for way cheaper than anywhere else and I had it back so fast my kid barely missed it! My computer was real messed up and now it runs so fast and I don't get any pop ups and my speakers work

Wouldn't think of bringing my devices anywhere else but here they do an outstanding job check them out! Knowledgeable and friendly staff.

Bri was amazing and fast. Great customer service they are the only choice here in muskegon!

Great place, reasonable, and did a good job putting new protective thing over my camera lense in my Samsung Galaxy S20 FE.

Thank you so much to CrashMasters. What a great place to get your phones and computers and other electronics repaired. Very professional great people. This is the only place I would recommend in Muskegon. THANK YOU THANK YOU THANK YOU!

We found this business on Yelp after being told by my cell phone carrier that my phone could cost up to $300 to repair. We stopped by CrashMasters on Apple Ave and they had my phone fixed in less than an hour and saved me $80! You have to check out this place for all of your computer repair and phone repair needs in the Muskegon and surrounding areas. They also have a 2nd location on Henry Street. A+ Great customer service, highly knowledgeable and very friendly

CrashMasters is amazing! They fix everything from computers, tablets, phones, gaming consoles and more. They also have a ton of computer and phone accessories for you to choose from. They were able to fix my phone $50 cheaper than other local shops and they had it repaired in less than 30 minutes! It also came with a lifetime warranty and a free $30 screen protector. I highly recommend CrashMasters on Apple Ave or on Henry Street for all your technology needs

I was looking for a quality screen protector for my iPhone. I started calling around to see who had the best deal. Joe from CrashMasters was very knowledgeable and helped me pick out a really nice one for my phone. I feel so much better knowing my phone is protected with quality materials. The whole process was fast and didn't take too long. I will be coming back to CrashMasters if I have any tech issues

I dropped my phone off for a couple days to fix my screen and camera. That was about 5 months ago and I haven't had any problems at all with my camera. Recommend my friend to drop his phone off there so they could fix it and he did. 10/10 definitely going back for future repairs

These guys are great! My fella and I brought in a cpu yesterday with bent pins and Justin was very personable and professional! He had all the pins straightened within a few hours and even helped us install it! They saved us a good chunk of money and were very friendly, will definitely be coming back to crash masters for anything else :

If it hasn't been made aware by now, this company is unprofessional. They have many attempts to blindly comment on reviews that every customer has the RIGHT TO POST. I did in fact call their apple location and was pleasant with the worker. I tried to make things right and all they care about is their reputation that they put no effort into upholding.

Continue to debate this all you want. I have all the time in the world. -BE WARNED that any damage to the screen protector or screen itself isn't covered if they break. Nice way of round about saying there is no actual warranty on what they fix. You can defend yourself all you want. You make it seem as though I'm out to hurt your company. You fixed my phone in a timely manner and that is very important.

My issue is with your claim of warranty. You are a very misleading company and seem to have no issues with charging a lot of money for a screen repair with no sort of opportunity to make the situation right if someone does in fact have an issue with a screen or screen protector. You showed me a flimsy screen protector that broke and claimed your screen protectors were not as flimsy and I can in fact confirm that they are.

I will not deny that I didn't read through the long list of information you gave me at the time of repair. I just think you would be better off being totally honest to customers. No, thank you. I would like to also state that I did contact you and told you that my screen protector broke. You told me I'd have to buy a new one at full price. I then asked what would've happened if my screen broke.

You said I would've had to "unfortunately" pay full price. Considering it took me to leave multiple updated reviews on my situation before this could be made right, no thank you on your 50% off discount. $250 hit my wallet hard and I would rather not contribute any further to a company that thinks it's professional to debate a customers issues on a local website then make it right in the first place.

My brand new iPhone 12 Pro Max decided to lock up the screen and make it untouchable! Couldn't even turn it off or volume off. Verizon couldn't fix it and sent me to CrashMasters. thinking I needed to order a new phone. ended up just being a glitch in the software and they fixed it for free! Super awesome! Super nice! Stop here for ALL your tech needs before anywhere else!

Had my Xbox one X hard drive fail apparently this is a common issue. Took it in and they gave me a two day window of when I would get called. They called when they said and I picked it up after work no issues. I have yet to test it but the professionalism they showed does not make me question if it works. Very Please as this is the first electronic repair I've had to do. Would recommended.

Update: took old review off after request of supervisor. Spoke with the supervisor, after some hiccups. Supervisor, seemed more inclined to help and offer more insight and excellent communications about the condition. Supervisor offered to try and make things right, I took the offer. Will update this completely once the service is completed. Final update, after the first review was posted online.

The supervisor reached out. His attitude was a complete 180. I had addressed my issues, mainly with communication from what I was told from other employee's. 10 days later (or 8 business days) the phone was returned to me. The supervisor gave me a HEAVY discount. The majority of the problems were resolved and the main reason I came in was completed.

The work on the phone itself was completed and the work done was satisfactory. However, all in all. The lack of proper communication between customers and the employee's or even between themselves is atrocious. I did appreciate the heavy discount, the work was satisfactory. But the overall headache of dealing with this location was not worth the pain. There are a few quality electronic repair shops in grand rapids. Its worth the drive.

They not only took care of my girlfriends phone and made it have a complete brand new off the shelve feel to it, but they actually communicate in detail and precision. Not only did they take care of the phone, but they managed to keep me interested in the business that they run. Not often do I feel good about people taking my money, but if I needed to get something fixed again they'll be the first ones to see my wallet open.