About us: Estabilished in 1998 by Ken and Rada Riggle, Toccoa Computers. We supply on-site service for a huge number of businesses in NE Georgia and South Carolina, remote assistance for clients in the Eastern US, and we serve home computer users in the area. Our remote assistance service, PCHelp, is available to clients with Windows XP or later.
Reviews (1)
Sara W.
Feb 23, 2011
I had to get my laptop recovered because my brother had rebooted it without asking me. I use it to do my school work (I'm a photography major) and I had a lot of photographs I hadn't backed up yet. My mom had found Toccoa Computers and they had the lowest recovery price. They kept my laptop for a week and called me halfway through to ask me the type of file format I was needing recovered (i.e.-.doc, .rtf, .pdf).
I told them I needed the.jpg files because that's the format I save my pictures in and that I didn't need any documents recovered at all. The receptionist said one of the pictures they found was of a dog and if that would be something I would have had. I had taken pictures of my family's black lab before. A couple days later I got my laptop back.
I found the two folders on my desktop screen labeled 'Recovery' and 'JPG'. I also found 3 other system folders for programs that Ken Riggle, the guy who recovered my computer, had left installed on my computer. They all had names. I had to get my laptop recovered because my brother had rebooted it without asking me. I use it to do my school work (I'm a photography major) and I had a lot of photographs I hadn't backed up yet.
My mom had found Toccoa Computers and they had the lowest recovery price. They kept my laptop for a week and called me halfway through to ask me the type of file format I was needing recovered (i.e.-.doc, .rtf, .pdf). I told them I needed the.jpg files because that's the format I save my pictures in and that I didn't need any documents recovered at all.
The receptionist said one of the pictures they found was of a dog and if that would be something I would have had. I had taken pictures of my family's black lab before. A couple days later I got my laptop back. I found the two folders on my desktop screen labeled 'Recovery' and 'JPG'. I also found 3 other system folders for programs that Ken Riggle, the guy who recovered my computer, had left installed on my computer.
They all had names like 'Data Recovery' and 'Get Data Back' so I knew he had installed them. I looked in the 'Recovery' folder and found nothing but thousands of documents, most of them were corrupted. In the 'JPG' folder there 198 copies of the same 5 orange rectangular headers, 141 copies of a black and white drawing of how to correctly sit in a computer chair, 163 facebook profile picture thumbnails (most of which I didn't know the people in them), and much more of the same.
The picture of dogs were LOLdogs from the internet. Most of the pictures were in thumbnail size so even if they were important pictures that I needed they'd be too small to use. When I went back to the business to question it all, Ken said that every picture he found was put there by me. He said I had to have saved them. He also said it was impossible that he would have installed anything on my laptop.
I showed him the programs on my desktop and he said they came with the computer. Then he opened up the Control Panel list of programs on the computer. It showed that the programs I was talking about were installed when he had my laptop. He was very condescending. He talked to me like I had no idea what to do with a computer. When I asked him why he thought I'd need the pictures he gave me, his receptionist showed up and took over talking for him.
She was very loud and belligerent. She yelled every response she gave. She said he had no idea what was important to me and what wasn't. He said he didn't look at any of the pictures before he gave the laptop back to me. He also stated that the pictures on there could be internet temporary files that I didn't even have to click on for them to be saved to my hard drive.
I told him then that he said I had to have clicked and saved them. He replied that he said no such thing. Then he unplugged my computer and as he wrapped my cord up, he told me he did a very good job and all his other customers are very happy with him. With that he left the room, leaving his receptionist to tell me I have no idea what I am talking about and there is nothing they can do to help me.
I told them I needed the.jpg files because that's the format I save my pictures in and that I didn't need any documents recovered at all. The receptionist said one of the pictures they found was of a dog and if that would be something I would have had. I had taken pictures of my family's black lab before. A couple days later I got my laptop back.
I found the two folders on my desktop screen labeled 'Recovery' and 'JPG'. I also found 3 other system folders for programs that Ken Riggle, the guy who recovered my computer, had left installed on my computer. They all had names. I had to get my laptop recovered because my brother had rebooted it without asking me. I use it to do my school work (I'm a photography major) and I had a lot of photographs I hadn't backed up yet.
My mom had found Toccoa Computers and they had the lowest recovery price. They kept my laptop for a week and called me halfway through to ask me the type of file format I was needing recovered (i.e.-.doc, .rtf, .pdf). I told them I needed the.jpg files because that's the format I save my pictures in and that I didn't need any documents recovered at all.
The receptionist said one of the pictures they found was of a dog and if that would be something I would have had. I had taken pictures of my family's black lab before. A couple days later I got my laptop back. I found the two folders on my desktop screen labeled 'Recovery' and 'JPG'. I also found 3 other system folders for programs that Ken Riggle, the guy who recovered my computer, had left installed on my computer.
They all had names like 'Data Recovery' and 'Get Data Back' so I knew he had installed them. I looked in the 'Recovery' folder and found nothing but thousands of documents, most of them were corrupted. In the 'JPG' folder there 198 copies of the same 5 orange rectangular headers, 141 copies of a black and white drawing of how to correctly sit in a computer chair, 163 facebook profile picture thumbnails (most of which I didn't know the people in them), and much more of the same.
The picture of dogs were LOLdogs from the internet. Most of the pictures were in thumbnail size so even if they were important pictures that I needed they'd be too small to use. When I went back to the business to question it all, Ken said that every picture he found was put there by me. He said I had to have saved them. He also said it was impossible that he would have installed anything on my laptop.
I showed him the programs on my desktop and he said they came with the computer. Then he opened up the Control Panel list of programs on the computer. It showed that the programs I was talking about were installed when he had my laptop. He was very condescending. He talked to me like I had no idea what to do with a computer. When I asked him why he thought I'd need the pictures he gave me, his receptionist showed up and took over talking for him.
She was very loud and belligerent. She yelled every response she gave. She said he had no idea what was important to me and what wasn't. He said he didn't look at any of the pictures before he gave the laptop back to me. He also stated that the pictures on there could be internet temporary files that I didn't even have to click on for them to be saved to my hard drive.
I told him then that he said I had to have clicked and saved them. He replied that he said no such thing. Then he unplugged my computer and as he wrapped my cord up, he told me he did a very good job and all his other customers are very happy with him. With that he left the room, leaving his receptionist to tell me I have no idea what I am talking about and there is nothing they can do to help me.
