Socket Internet - St James, Bland

My husband and I have been so excited! We have waited to get High Speed Fiber in our area for 7 years. As soon as it was available to sign up we did, even before the work began last August. We watched as they laid lines for the fiber to run thru and while work stopped in our area, until this year. Each month my husband called to see if the work would be completed and we would be hooked up.

Its now the end of May and we are still waiting. Each time he called no one mentioned a down-payment, but I saw someone on NEXTDOOR stated they had paid a down-payment for Socket. So I had him call -he was told not yet! So we waited- called again and finally they took a down-payment. So we waited- people in areas that just recently got the underground works, were getting it installed in their homes and hooked up to the internet!

He called again -still waiting for Socket to hook-up to the house, not even connect to internet! I'm not sure of their policies but this is not a good start. They haven't even marked our yard -Very discussed! Mrs. R. Jones

Socket has been a total disaster in my neighbor. They have been working since January in my neighborhood and it is May 12th. They leave giant trenches in yards with a pallet to cover it. They flag streets and then don't do anything for over now 8 weeks leave us to try to mow around them. You can get no answers except you will love it when we are done. NOPE, I won't have anything to do with it.

The worst internet I have ever had. It's been 2 months and my internet works 50 percent of the time. I called and they told me I need to add another box which is another 5.00 a month. So I would be paying 15.00 more a month then I ever had with my other company. Needless to say one box of theirs don't cover enough room maybe an apartment. They should discuss this when people call and want to know about their service. Do in the end I have to pay 100.00 to go back to my old company after being gone only 2 months. So be aware of how large your house is and if one box is enough

I was really impressed with the second technician that came to my house to install the router. Did not get his name but he was so friendly and helpful. However, the customer service rep I had spoke to multiple times has a long way to go with his customer service skills. he was incredibly rude and not helpful at all. Coming from someone that works in customer service I was appalled, and I'm surprised that he still has a job.

We have only been with Socket for two months and have had no internet twice now. It's out again. I can not reach a 24 hour tech support to call after office hours. Frustrated that internet goes off in the middle of movie we were watching.

GREAT TECH SERVICE! I was glad to call in and get in touch with a knowledgeable tech man who talked me thru his investigation. He discovered an anomaly, laid out a couple of options to pursue - something that literally took hours with the big companies, often not resolving the problem. THANK YOU, SOCKET!

Hands down the worst billing service in the internet service companies. I have paid more money to this company for start up fees, late payment fees because they cannot process payments in time. I had 30 days without service that I had to pay for. They are the worst!

I started services in October at my rental house and paid their $20.00 new account fee. This seemed reasonable. I moved into my permanent house in December. I canceled services at the rental house in December 15th. They said it was 7-10 business days to start new services. 15 business days later (30 days total because of the holiday) I had services.

They "prorated" my monthly bill since I didn't have services for "15" days. They then charged me $65 to move my account. This put me way over my $80/month fee. So much for the proration. What a bunch of grifters at socket. I'm invested so I am staying but I wish I looked around more when I signed onto this grift!

I have to sit next to my device for "decent" service and it still frequently lags. Also they deleted my previous 1 star review so I'm here to leave another one. "Sorry to hear about your poor experience sir, can you tell us more so we can come out and fix it?" How about you deliver your product correctly the first time?

Fast enough internet but I'd rather pay less for slower. It's not an option here - there's only one speed. Plus, I keep having problems with my bill actually getting sent to me and it takes forever to get in touch with customer service. Once you finally reach customer service, they are unwilling to actually fix your issues.

3 stars for now. Hooked my service up with a router that could not even support the speed I am paying for. Luckily it should be resolved quickly, at which time I will change my review if possible. Advice for any current subscribers, double check the model number of your physical router with what is listed on your account page. EDIT: late update, issue resolved, they also upgraded to 1gig up/down at no extra cost!

A definite improvement over our last ISP. Easily getting over 500 mbps upload and download even during peak times. Paired with a powerful enough wireless router you can connect and stream from plenty of devices. Highly recommended to all of my neighbors.

STAY AWAY FROM SOCKET TELECOM! I moved into a new construction home in CoMo. The only internet service "available" for the area. ( I tried spectrum, mediacom and century link first) The first individual I called told me "15 business days" for the install on 12/19/2020. After 2 calls trying to find out more information I was told finally on 01/08/2021 that it was actually 15-20 business days for the "drop in" in the neighborhood. (this was actually done in two days but no one decided to mention this.) Then an additional 2 weeks for "splicing" they added me to a "expedited splice list" at this time (Third call).

I noted how I was not pleased and how I was working from home and how it had already cost me $120.00 to buy a wireless hot spot and service to work temporarily and my kids were unable to attend on line school during the covid-19 stay home order. Then on 01/13/2021 they finally completed the splice and called me stating it would be an additional 2 days 01/15/2021 before someone could come and in-house install. and that it was "policy" that they schedule 2 days out no matter if someone is available before that. If I had ANY other option I would go elsewhere. 4 days less than a month to get service is horrible.

I had Socket for 6 months. I never touched the router I rented from them a single time. When I moved I had to cancel my service. Socket charged me $130 for their router and told me it was "damaged". I know the router had absolutely no damage and I told them I think this is a scam. Apparently this is a trend because other people have review them the same way.

Socket has the best internet service we have had in Columbia, MIssouri. The fiber optic speeds are very fast and reliable and the customer service is always good when I have any inquiries. Thank you Socket!

Where to begin? I switched to socket on 1/31/17. All was fine until May of 2018. That's when websites were loading slowly to the point that often they would time out while loading or I'd get a message about the page not being available. My streaming was worse. Connection wheel would spin around for a long time. More often than not I would get a message, "This episode is no longer available." I put up with this for 4 months then called technical support.

I was on the phone with the representative for over an hour with them while he tried all that he could to speed up internet access. That's when I found out that MBS is 4.5. Nothing he tried helped. I called again in late September and got bumped up to 6 MBS. That didn't help improve loading speed. I started with the local cable company and things are fine. So, my conclusion is that Socket tech support is less than forthcoming about the real reason for this type of issue.

The reps are patient, though. But wait there's more. I disconnected Socket's services on October 9th. Today I returned the modem. When I asked about a prorated refund of the $60.00 I paid for October, I was told if I had disconnected by the end of September I would not have been billed for October. So since I didn't, I'm on the hook for the whole month.no proration.

I said but I don't have the service. I was told in so many words that this is their policy. The business doesn't seem to care about residential subscribers because the business subscribers are much more lucrative. BEWARE, BEWARE, BEWARE!

I closed my account. When I went in to return my router they said I still owed $72.89. No explanation, just said I had past due charges. I will never work with them again.

Don't do business with this company. Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10. So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st.

I called to cancel on the 6th, and they insisted on charging me for the full month. Let me repeat - they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th. THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn't getting, since they had spent hours on the phone with me not solving their speed issue. They're crooks. Don't do business with them.

We have had socket for 2 years. The speed is fast.but heaven help you if you need customer service or a tech. We just received our bill for the past month.our service has been down the whole month. I called to tell them there had been a mistake because I refuse to pay for a service we couldn't use. They said they understood and would get back to me : I'm not holding my breath. I think dial-up would be less frustrating than dealing with this company.

Today Socket called to tell me that I owed a $160.00 balance for the modem that I returned to them and they were sending it to collections, as I had not paid it. When I told them that I never received a bill AND had returned the modem, they said that the bill was return mailed to them. Lived in the same house for 10 years. Never had that issue before. Seriously, worst company EVER.

Worst service I have ever had. My internet is constantly out and when I had a service rep come out they told me that the modem and router were installed incorrectly. Then I was told that I would have to pay them $60 an hour for however long it took for them to move the equipment and install correctly. So basically I had to pay them to fix a job they did wrong the first time. I called to speak to a manager and was told I can either pay to have it moved or discontinue service. Avoid socket if possible

You should think about providing your Tech Support folks with some basic lessons in how electricity works. Your tech just posited a theory that my internet dropping out randomly was due to micro surges between my surge protector and my modem, caused by lightning strikes. When he said that, it was 72 and sunny. With no lightning activity in the area for the last month. If your tech support is going to tell a science fiction story, at least make it plausible Science Fiction.

My company had signed a 3 year contract with this company right before I started. This is by far the worst internet service I've ever experienced. It feels like we are back to dial up. The only thing worse than their internet service is their customer service. It took over 6 months to get our phone numbers transferred with one mess up after another. And the only way they will let us out of our contract is to pay it in full. HORRIBLE COMPANY!

Extremely bad! While their customer service agents are very nice the company service is terrible. They are only out to make a buck. I set up new service and NEVER ONCE had a connection. They came out multiple times as well as multiple phone trouble shoots. I finally gave up and went with Charter ( GREAT SERVICE GREAT CONNECTION AND PRICE) when I moved and then up and get a bill.

I returned the equipment on my dime and still got a bill FOR NO SERVICE EVER RECIEVED and to keep it from hurting my credit I had to pay it. Ridiculous lousy and just plain right bad customer service. If they cant provide the service we as customers should not have to pay. On top of it I lost income from not having my service. So they should have owed me. Needless to say please for your own good stay away from Socket plenty of other companies in town with far better services.

Their internet itself is great and I never had a problem with my connection. Their customer service however is SO foul that I had no choice but to find a new provider. I could not believe how unhelpful, unapologetic, and unprofessional their employees were to me over the many conversations I've had with them on the phone. I wanted to work out an account issue with them and resolve an issue involving past dues and creating a new account but they were SO rude and dishonest with me and my roommate that I lost my temper with them and have decided to go to Media Com

I signed up for the year of service in August of 2013. It was unstable and cut out intermittently, and as other people here have attested, their customer service is friendly on the phone, but it's like pulling teeth to get them to actually do anything. After two or three months, I just decided to deal with it. Anyway, fast forward to two weeks ago when I called to change my service address prior to moving.

I was told the service would be up and running by the end of the week (four business days). When that day came and went and the service didn't work, I called customer service and was told it was "probably" the phone company. They told me they would put in an order and it should be resolved within 24 hours. When it did not work after the allotted 24 hours, I again had to call customer service and was told I needed to take my modem outside and plug it into the phone jack to test the connection.

I flat out told them "no, this is why I'm paying you" and forced them to schedule a technician to come out. Of course it was another 4 days before anyone came and when they did, nobody came to the door to explain the situation. To get an explanation, I had to call customer service, who told me again that it's the phone company. Needless to say, I'm extremely tired of the runaround and rank amateurishness of the company. I wanted to stay local, but this is unacceptable and I'll be taking my business elsewhere when my contract is up.

Ive lived in Columbia for eight years and have used every internet provider available in town in that time period. Socket is by far the best option for me. Their customer service is excellent. Fast, friendly, knowledgable. I appreciate that they are able to unbundle services. My internet speed is excellent.and they are local.