Terminal is a Microsoft Certified Gold Partner, Datto Elite Partner, Cisco-Certified Small Business Specialist, OpenDNS, and Monnit partner, and an authorized warranty repair center for HP, Lenovo, and Brother. Direct access to the highest levels of support at all our partners means preferred hardware pricing and faster, better resolutions for IT issues.
Terminal's managed services plan provides small businesses with all-inclusive support for a low monthly flat-rate price - featuring emergency service, cellular monitoring, security, cloud backups, helpdesk, on-site support, custom reports, and warranty repair.
Terminal's managed services plan provides small businesses with all-inclusive support for a low monthly flat-rate price - featuring emergency service, cellular monitoring, security, cloud backups, helpdesk, on-site support, custom reports, and warranty repair.
Services
Terminal offers MSPLUS+, a comprehensive IT support plan for businesses, featuring a cominbation of proactive, best-in-class monitoring and threat protection technologies designed in-house by certified engineers. A flat-rate pricing structure eliminates costly capital expenditures for servers and networks.
Terminal offers a comprehensive managed services plan for small and medium sized businesses. The plan starts with proactive support to keep systems patched and monitored, identifying issues before they escalate to critical problems. Terminal uses remote monitoring to continuously analyze networks, proactively fixing issues that occur like storage with low free disk space and laptops with disabled security.
Terminal uses remote monitoring to continuously analyze networks, proactively fixing issues that occur like storage with low free disk space and laptops with disabled security. Terminal's engineers resolve these warnings before they escalate into more serious issues. Service call frequency and downtime are drastically reduced, because problems are eliminated early, often before customers realized anything was wrong.
Reviews (4)
Victor Zhodzishsky
Apr 01, 2021
Emily Chen
Feb 27, 2021
I would give 0 stars if I could based on the rudeness and lack of professionalism of the front desk person Amy. Although I think that Michael the tech guy is friendly, his lack of communication has brought me to this point. Beginning in December 2020, my laptop camera which was under warranty by Lenovo stopped working. The exact error was that "was not found" leading me to believe it was a hardware problem.
I saw the great reviews for Terminal Exchange Systems and decided to contact them to fix it. I dropped off my laptop to Michael and it was fixed the next week. Michael diagnosed it as a software issue. Then, a few days later, it stopped working AGAIN. This time, after he remotely accessed my computer, Michael decided that it WAS a hardware issue and said he would order the part for me and I could come in when it arrived since fixing it would only take about an hour so so. Dec. 4th - Michael told me in writing that he was going to process the warranty claim and would follow up when the order arrived. Dec. 16th - I email him asking for an update, no response.
I don't push further since the holidays are coming up. January 4th - I email him asking for an update, no response. January 13th - I finally call Terminal and get a response from Amy. She says that they're no longer taking hardware issues and says that I can call Lenovo. I call her back and ask for help because my device is now no longer covered by Lenovo and said that it was terrible customer service that no one bothered to inform me that this change happened and asked for her to help me.
She got huffy and said "well, why did you wait a month to call us?" and I explained that I had been emailing Michael with no response. I mentioned that it was the holidays and I don't like to be pushy because I know things are busy. I was absolutely polite when I was speaking to her. GUYS, SHE HUNG UP ON ME. I have NEVER been treated so poorly by a company. The veneer of "apology" is thin and clearly they just don't care. They will waste your time for 1+ month and then treat you like YOU'RE the problem and hang up.
I saw the great reviews for Terminal Exchange Systems and decided to contact them to fix it. I dropped off my laptop to Michael and it was fixed the next week. Michael diagnosed it as a software issue. Then, a few days later, it stopped working AGAIN. This time, after he remotely accessed my computer, Michael decided that it WAS a hardware issue and said he would order the part for me and I could come in when it arrived since fixing it would only take about an hour so so. Dec. 4th - Michael told me in writing that he was going to process the warranty claim and would follow up when the order arrived. Dec. 16th - I email him asking for an update, no response.
I don't push further since the holidays are coming up. January 4th - I email him asking for an update, no response. January 13th - I finally call Terminal and get a response from Amy. She says that they're no longer taking hardware issues and says that I can call Lenovo. I call her back and ask for help because my device is now no longer covered by Lenovo and said that it was terrible customer service that no one bothered to inform me that this change happened and asked for her to help me.
She got huffy and said "well, why did you wait a month to call us?" and I explained that I had been emailing Michael with no response. I mentioned that it was the holidays and I don't like to be pushy because I know things are busy. I was absolutely polite when I was speaking to her. GUYS, SHE HUNG UP ON ME. I have NEVER been treated so poorly by a company. The veneer of "apology" is thin and clearly they just don't care. They will waste your time for 1+ month and then treat you like YOU'RE the problem and hang up.
Austin Saragih
Dec 16, 2020
This place saved my life! My Lenovo Laptop screen was broken and it was fixed within a week. Amy, the systems engineer and the hardware expert, was very kind, professional, and very responsive. She was able to order the parts and get it fixed within a week with pristine condition. She also kept me updated transparently. I am very happy to get Amy's and Terminal's help and will definitely come here if I have problems again. This is definitely the place to go to get your Lenovo Laptop fixed.
Xiangyu Feng
Apr 24, 2020
