Aumtech

Get rid of out-dated and annoying voice menus of the past. With Aumtech's Visual IVR solution, you will transform your mobile customer service experience and improve your customer satisfaction while reducing call volumes and the related costs. Using a highly secure cloud-based system, customers will be able to click before making a call to receive a text that will allow direct access to information and support.

The Agent-Assisted IVR enables you to maximize the performance of automated self-service by seamlessly bridging an agent into an automated session when the application encounters a problem. Instead of callers becoming quickly frustrated by speech recognition errors or traditional highly-structured menu options and interaction and transferring out to speak directly to a agent, Agent-Assisted IVR allows a control agent to quickly assess the situation and direct the automated service process to meet the callers needs.

The ability to capitalize on the value of the Microsoft Speech Recognition Services in Microsoft's OCS was formerly available only to developers using Microsoft's Operating Systems. Through Aumtech's "MRCP Connector", Companies running on non-Microsoft platforms can also access the cost-effective Speech Recognition and TTS products.

Companies must be committed to helping customers to access information as quickly and as securely as possible. With identity theft becoming an increasingly pervasive problem, "voice biometrics" has proven to be the preferred stand alone solution to the challenge of authentication and security management.