RemoteNet is a proactive network services program dedicated to maximizing network uptime by providing scheduled preventative maintenance. The RemoteNet program is intended to provide your company with a full complement of outsourced IT services. It includes scheduled engineering services designed to proactively handle regular management and preventive maintenance needs, in conjunction with emergency response services.
I am writing to enthusiastically recommend Direct IT. We have used their service for one year, and have been very happy with their knowledge, responsiveness and professionalism.
I am writing to enthusiastically recommend Direct IT. We have used their service for one year, and have been very happy with their knowledge, responsiveness and professionalism.
Services
With locations in Boston and Waltham, MA (HQ), Direct IT is a fast rising professional IT Services organization well positioned to deliver the value-based IT services identified in its business mission. With its RemoteNet Service program the company has already gained remarkable recognition and market share in the Small to Medium Business Market in New England.
The RemoteNet service program utilizes a combination of a Direct IT's network management appliance and quality engineering resources to provide network monitoring, maintenance and support. Direct IT's support engineers will provide a combination of remote support from our management console and on-site services to ensure maximum network performance and uptime.
Direct IT now offers off site data storage via our new RemoteVault Program. Now you can expect reliable backup and recovery for your business servers. The Offsite RemoteVault Program is a completely automated service that backs up server data, archives it in a secure, offsite data center and makes it available for recovery.
I wanted to express our gratitude and appreciation for the great service you and your firm have provided. As an independent insurance agency that has been on the Applied Systems management system for almost twenty years, we have never had more prompt, courteous and expert responses when problems arise, then with Direct IT.
Reviews (9)
Cindy Reardon
Jun 11, 2021
Our company has been a customer of Direct iT for over 14 years. We operate 24/7 and require their services on a regular basis. The tech support team respond in a timely manner and are quick to assist. Remember the blizzard of 2015? One of their senior techs was on site the following morning to help us recover from a server crash. It was mission critical and he worked many hours to get us back up and working.
Ben Hardy
May 31, 2021
Jeannette Romeo
May 04, 2021
Diane Frohnapfel
Jan 18, 2021
I have utilized Direct IT for IT support for well over 10 years in my position as technology support at two different companies. Their staff has always been very professional & knowledgeable. They are able to work with our team members who struggle with technology and solve their issues. In one instance we had a server failure over Thanksgiving weekend & they responded quickly & even provided us with a loaner server until we could get a replacement. I highly recommend their services for any business looking for hardware & software support
Cori Barry
Jan 18, 2021
Direct IT delivers consistently on rapid response, clear and proactive communications, and they provide cost-effective IT solutions for your business. They are flexible to meet your needs, while helping your company build an IT platform for future growth. Their expertise in security training/ awareness, and other proactive threat management solutions is invaluable.
Marc Gucciardi
Jan 09, 2021
We have had Direct IT for over a year now and I have had no major problems with the company. I send an email for a problem and the problem is resolved within a reasonable period of time. Direct It has also given me recommendations for upgrading our our system. Matt WIlson is very knowledgeable and extremely helpful all the time I request his services. The staff goes out of their way to be helpful and solve my issues as quickly as possible. They are a very good IT Company.
Sean Osborne
Nov 24, 2020
I think being in the IT support industry is a difficult place to be. It's tough to make everyone happy and get them to understand the limitations of what can be done and to accept the cost of what should be done. Direct IT has done a good job of communicating, listening, and responding to what we've needed while charging competitive prices. I'm happy to recommend them.
Shellie Dyke
Nov 19, 2020
Our company's experience with Direct IT Corp has been second to none. Their team remains on top of the latest industry trends and provides proactive training. Almost more importantly in this age, they are well educated in protecting our company from potential threat. You will always find their engineers professional. They are ready to help you with something as simple as a password reset or a major IT project with the same friendly manner, always ensuring you are comfortable before ending the call.
Elaine Tetreault
Nov 23, 2018
We've been customers of Direct IT since 2014 and have had excellent experiences with both on-site and remote support. We've found our interactions with their team members to be very professional no matter the need or challenge. They are responsive, friendly, and easy to work with. They've assisted us with ensuring our company is up-to-date with contemporary security measures, in addition to handling and / or providing guidance with equipment needs. We are grateful to have Direct It as our IT vendor - Gro Group Inc.
