Tech 2

I love this new location for Gravity. I easily made an appointment to drop off my MacBook online. Check in was quick. I was given a $300 range for repairs based on what they anticipated was wrong. I expected the highest charge (because that's what normally happens) but was surprised with the lowest quoted price of just $75! My laptop was back to working great AND Jonathan checked in 2 weeks later to make sure things were still working great. I've had a few things repaired with Gravity and will continue to use them!

Very quick and good service. They fixed my AirPods at a very good price and in a matter of hours.

Great service by Gravity. they replaced my iPhone battery very quickly. new location with easy and free parking. I totally recommend. thanks for the great service!

Critical: Professionalism Scam artist! Waste of time. Apple approved the repair and they still attempted to collect a fee in person. They must think I'm stupid. DO NOT SUPPORT THEN. #FAIL #Shady

I only need a unimportant question and what I would say is a dummy question but they completed it or helped me with it immediately and made me feel like I was the number one priority and that none of my questions were stupid so that being said places very professional and like getting help from someone you've known all your life

Gravity provided a great service to me when I needed my phone fixed. The service got done way sooner than I expected and it was an easy process. I will definitely use them again for my other phone needs.

Overall, it was an okay experience. I brought in my computer because the display wasn't working. They nicely explained what was going on, etc. They determined they would need to send it off and they would have it back in 5-7 business days. Fine, whatever. What is NOT OKAY is the price they were going to charge for it. $672.75! On top of that they said they would recommend backing up my computer.

This would cost $200 for the back up, then another $100 to restore the backup after they got the computer back. That totaled up to being $972.75! You can buy a new one for only a little more. Because of this, I said forget it and just asked to have my desktop files out on a flash drive. Here's the next problem: it cost me $100/ hour for them to put the files on the drive and I had to bring my own flash drive.

That costs way too much and shouldn't take that much time. Heck, I can borrow a portal display and put my own files on a flash drive and get my stuff done for free! They also need to work on getting back to customers quicker.

I've used Gravity twice recently - once to service my MacBook Pro laptop and once to come to my home to help with some printer issues. Both times everyone was fast, efficient, and extremely professional. I will definitely use them again!

Gravity replaced my MacBook screen and returned in to me in a matter of days. This service is unmatched; everywhere else said it would be multiple weeks! Extremely impressed with the quality and speed of work! Gave nice updates every time something happened (when price estimate was completed, when parts were ordered, etc.) which really eased my anxiety with being laptop-less. Could not recommend them more!

The staff was very friendly, and the turnaround time was just one day. They take the time to talk with you to find out exactly what the issue is and how best they can help. They also give immediate feedback by text on the progress of the repair, which I appreciated. Everything on my machine works great now. I found the price for the hard drive replacement to be reasonable, especially since I was thinking I was going to have to replace my laptop. I definitely recommend Gravity.