Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants. Our sales philosophy is to provide the best solutions for each our customers' unique needs.
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Services
Converged Communication Systems and the Avaya Global Services provide premier nationwide phone system support and maintenance services for both telephone and data equipment for your small, mid-sized and large enterprise needs. If you are a current Avaya maintenance customer we can help manage your account with Avaya to ensure all appropriate equipment is covered and that you find the best plan for your business needs.
Customers are asking more and more about fully managed solutions, as well as fully hosted solutions, for their telecommunication infrastructure. We have a number of different solutions to help with your fully managed telephone system and hosted PBX needs. A fully managed solution is one that is not managed by your firm, but managed by us.
Avaya VoIP and VoIP technologies are the buzz of telecommunications today. If you haven't explored the benefits of IP technology for your business, then you are missing out. Companies are looking for better ways, cheaper ways and more effective ways to communicate as an organization and Avaya VoIP phone systems are the way to go.
CCS IMPLEMENTATION GOAL: To provide a complete installation with minimal downtime and disruption to your business. At Converged Communication Systems, our main implementation goal is to provide you with a complete and smooth installation, so that your business does not experience unnecessary downtime.
Reviews (10)
West Suburban Women'S. Health Wswh
Nov 14, 2021
We've worked with Converged for years now - most recently on a very large Avaya upgrade of our entire phone system including a change to our carrier. It was a large undertaking and they were outstanding. It started with an excellent outlining of what needed to happen and when, along with an accurate estimate of price, and then expertly managed by Tom - which was not easy considering how many moving parts and different companies there were involved. Project finished on time. I see a long working relationship ahead for us for years to come.
Loralee May
Jun 11, 2021
Hlsf Healy
Apr 26, 2021
Moira Tuffy
Mar 20, 2021
Converged Communications Systems has been a vendor of Lawrence Hall for a number of years. They have installed and supported phone systems at a number of our locations. They have done some IT consulting work for us as well. They are very professional, and extremely responsive. They are not a hard sell / leave you in the weeds afterwards company. at all. Our rep, Joe Williams is great to work with. Joe has deep knowledge of the industry and is incredibly trustworthy.
Dan Palka
Jan 10, 2021
Kevin Huynh
Dec 11, 2020
UPDATE: I must formally withdraw and reverse my negative review of Converged Communication System. I just had a quick conversation with Kevin Rubin, president of the company. I am really appreciated for his effort to personally reaching out to me and resolve the issue to my satisfaction. As a small business owner myself, I have empathy for other companies.
We are not always perfect. We make mistakes just like everyone else. Things happened. But what makes successful companies vs those are not, is the good ones, when make mistake or when they are not perfect, they recognize and quickly rectify the issues. Good companies put their customers' interest above their own. Without happy customers, we don't have a business.
We sometimes forget business is not always about the money, it is about the relationship. Through this experience, it is a lesson for myself and my company as well. For that, I give my much respect to Kevin Rubin and his company. Wishing him the best of luck.
We are not always perfect. We make mistakes just like everyone else. Things happened. But what makes successful companies vs those are not, is the good ones, when make mistake or when they are not perfect, they recognize and quickly rectify the issues. Good companies put their customers' interest above their own. Without happy customers, we don't have a business.
We sometimes forget business is not always about the money, it is about the relationship. Through this experience, it is a lesson for myself and my company as well. For that, I give my much respect to Kevin Rubin and his company. Wishing him the best of luck.
Isidora Blando
Sep 20, 2020
Mike Semik
Jun 07, 2020
After installing with Converged a Year ago at our newest location, it was time to upgrade phone systems at our 2 other locations. Again Joe Richard was our installer and again the installation was seamless. Joe helped us plan everything and installed on Sundays at both locations. Zero downtime, zero problems. Another great job, highly recommend Converged!
Mike Semik
Dec 16, 2019
Can't say enough great stuff about Converged. We just opened our third location and wouldn't consider using anyone else for our phone systems. Our install coordinator, Joe Richards, has been awesome. His experience made planning and installation a breeze. He has always been on top of every stage of the install, even helping with a problem with the local service provider (CenturyLink). Great Job!
Gushy Joseph
Jun 02, 2016
Converged Communications Systems has been an outstanding business partner of Trilogy for over 10 years. As a mental health provider, being available to our clients at all times is imperative. Trilogy is able to achieve this through its superior telecommunications infrastructure. For a decade now, Converged has been able to help us by recommending technology that makes business sense, leveraging our existing IT infrastructure, all while keeping cost down. We look forward to another successful decade with Converged Communications Systems.
