Platteriver Networks

Terrible support Inpaid 2,000 a month for horrible support. They never responded or came out and fixed issues. Also charged over this amount for "projects" buyer beware total rip off. Oh and we only had 9 users

I made every effort to completely avoid having to write this review, but it has to be done. My former employer used them for several months, after I chose them for our IT services, before I became unbelievably frustrated with their utter lack of communication by their staff. After agreeing to let the company out of the contract for "cause", they are now giving my former employer a hard time about cancelling the services, demanding documentation.

So here I am to tell you all about my 4-month adventure with PRN. The help desk side of things was ok, according to employees, but the administration side of things was just awful. They made endless promises about onboarding and communication, none of which ever happened. The Technical Account Manager (TAM) was supposed to set up regular calls and have discussions with me about the progress of the onboarding as well as other issues/projects that needed to be addressed.

Even in their quote they promised weekly calls with the TAM, and after mentioning this to multiple people on at least 4 occasions, nothing ever changed. Even after I told the TAM we needed to get these things done, he did not follow through. They just, flat-out, did not care at all about the company I worked for. They also never lived up to the expectations we had of them. Expectations that were SET BY THEM.

They decided to implement windows updates with no notifications to end users, causing reboots with loss of work. They implemented Mimecast the day before thanksgiving, resulting in many email notifications not being delivered to employees, causing a revenue loss due to USPS mail going out late. Failed backups for two weeks. The absolute inability to quickly troubleshoot some problems.

My god, this list could go on and on, but my review length is limited here. Finally, completely fed up with PRN, and having given my notice after 15 years with my employer, my former boss and I decided it was time to find a company who actually cared about the IT infrastructure. We had a conversation with Dave at PRN and he completely understood the situation.

It was a great discussion and we thought we would have a nice peaceful transition to the new company after my departure. Now, a month later, I find out that they are giving the company a hard time about cancelling. Par for the course. Do yourself a favor and find literally any company other than this one to do business with. Their pitch was nothing but top notch, and I greatly appreciated their free network analysis, but there are far better companies out there. Just do your research.

I've been working with Platte River for about 7 years. They respond very quickly whenever we're experiencing issues and they solve problems correctly the first time. But I also appreciate how they keep us informed about new solutions and how those solutions will change our work environment. In short - great people, great company! Thanks Platte River team!

As a partner of Platte River, I can honestly say that they are a Managed IT company that goes above and beyond for their clients to help them grow their businesses efficiently and securely. It's an honor to be affiliated with them.

We use Platte River Networks for our managed IT services and they are awesome. They are responsive, friendly, and wicked smart. I highly recommend them for any businesses IT needs.

How weird it is that out of ALL the reviews i leave positive OR negative that THIS is the ONLY 1 that yelp consistently removes within hours after the fact, oh well ill just keep posting a review of how awful they are. Needed some hard drives smashed & stuff like that but they didnt do that like they said they would now im on the run from Johnny law after the bleach bit the hard drives

Platte River Networks is by far the best IT services firm in the country. They far surpass any competitor with their deep knowledge base and keen sense of customer service which far surpasses anyone else, The leadership team is tremendous and highly resourceful, and they continue to be publicly recognized for it. I highly recommend Treve, Brent, David, and all of them for your IT needs without a doubt.

Best IT firm in Colorado-Readers Choice CoBiz magazine and Top 10 Places to Work DBJ both for the past 4 years. Awesome company and Awesome People.

Exceptional service. Intelligent staff that's fun to work with! Platte River is leading IT in the Denver area and beyond.

I have worked for Platte River Networks for almost 3 years. It is a great place to work with great people. I am able to provide excellent service to our customers while also learning and advancing my expertise in the ever-changing field of IT.

Platte River Networks is one of the most well known names for business IT in Denver. Their reputation for customer service that goes above and beyond precedes them. As a business owner, finding an IT provider that was the right fit wasn't easy. We interviewed several firms, and Platte's name kept rising to the top. Once the decision was made, it became clear that we were very fortunate to have them as a partner. Their help has been priceless.

I have known Platte River Networks for Many Many years. The people are great. They are very knowledgeable. I had issues with a client of mine a while back and they were there to help fix the issue. They will talk to you at your level and they never look down at people that don't understand networks and computers.

I had them clean up a few server issues that could have incriminated myself and others in committing fraud. they botched to job and now my emails are all public record. Thanks for nothing.

I've had the pleasure of working with Platte River Networks for well over 7 years. Their staff and technicians are among the most professional and knowledgeable I've run across. With their technical expertise we've been able to virtualize our server infrastructure and reduce out IT costs by more than 50%. I would gladly recommend Platte River Networks to anyone in need of IT services.