Information Systems & Networks

How is this company still in business? The Glassdoor and Indeed reviews are riddled with just as many 1 star or worse reviews. Staff members and general public have similar reviews of this business. As a former staff member, I am beyond grateful I left before this place continued to go down hill to the point where it's at now. Sad to see the owner and CEO can't turn this disaster around.

I have been calling and emailing them, HUD, FHA, and ISN corporate offices for 6 weeks without a single response. They cashed the check on 03/22/22 from Fidelity National Title and still to this day have not filed the reconveyance. This has help up our HELOC. I would give no stars if possible.

Like all the other reviews I share in the frustration of emailing, calling and having countless escalations to whoever will likely not even care to do what they are compensated to do. HUD/ our GOVT should be ashamed of awarding this company this contract, using our tax paying dollars for this non existent effort. I get everyone is backup because of COVID but all they have to do is respond and give a timeframe so we know when its coming.

Just common courtesy to provide a service for which their company had gotten compensated for. If I could give negative stars I would, they are simple the worst. Hopefully with some luck their contract gets pulled for all our sakes. Best of luck to you all.

Avoid doing business with this corporation AT ALL COST! The loan was paid off back in December when I sold my house and to this day they have not released the lien recorded. I have been contacting the FHA resource center (the only way to contact them) since December to have the lien released and have sent 10+ emails with all supporting documents yet to this day not one response from them!

Any company or corporation that is unwilling to give direct contact information to them without having to reach a middle man is not a trustworthy place to do business with! Not only have I emailed this information but my lawyers and USBANK representatives have also requested the lien be released and 4 months later no response or action on the matter!

This is the worst contractor for HUD. How did they land this contract? After paying off my HUD loan, I'm trying to get them to file a lien release. It's been 5 months since my loan was paid-off. The only way to contact them is through Novad. The only thing Novad will do is escalate your case. Still no phone calls or emails from ISN regarding the lien release.

Requested a payoff 21 days ago. No response, No Answer and No email back. This is there usual though. I am flabbergast how they got the contract to service for HUD as well and they are able to treat the general public with such disregard. They have no care for the financial hardships they put clients through by holding there payoff hostage and also by not answering the phone. But they again I guess they do know, they just don't care.

I truly do not understand this company. I have made numerous requests myself to no avail. I truly do not understand why it takes so long to furnish a payoff statement. There has to be something that we don't know.like they get a certain amount of funds for each partial claim mortgage that they service. If partial claims are getting paid off, then that is less claims for them to service, thereby reducing their income.

It is my sincere prayer that these executives one day find themselves on the other side of the table waiting and waiting and waiting for important documents that would better their lives/situations or the lives/situations of their loved ones. What goes up MUST come back down.

I guess I am like everyone else in these reviews. I am trying to refinance my home as well. My lender sent the subordination agreement packet on 11/11 and still to this day I havent heard anything. No one answers the phone and the one contact person I was able to locate says the subordination department is overwhelmed and doesn't have a turnaround time to get me the documentation.

My lender is threatening to cancel the application because they cannot hold it any longer. It is just sad. Another reviewer stated they are reaching out to Congressman Rutherford. I think I will do the same.

You can get NO WHERE with this organization! HOW IN THE WORLD did this company get "awarded" the servicing contract from HUD?! I have a seller whose house sale is being held HOSTAGE by ISN because they have not issued a payoff to us. We have made 3 requests, called on the phone, sent smoke signals. I don't know what else to do! It is their job to insure PAYMENT for HUD loans, isn't it?!

It is 2021 and it should NOT take more that a business day to receive a payoff. Absolutely UNACCEPTABLE that this is happening to my seller and her buyer and NO ONE gives a flying F@&K about it! I wish I could do MY JOB with as much carelessness and still be employed. SMDH!

This company is the service provider for my Partial Claims Deed that was sold to them from Novad Management. They do not answer the phone or respond to emails. If you are in need of getting a payoff amount/account number or any information from them to sell or refinance your house, you can forget it. This has to be some type of conspiracy to keep folks in their home.

I'm headed to the news because there is absolutely no way that NO ONE and EVERYBODY that reaches out is unsuccessful. This company is fraudulent in every sense. I've been waiting over a week and now I have to refinance into a different interest rate because I'm waiting on a payoff amount. This company will definitely be reported.

I have been trying to reach your Company for the past 15 days and I did not get one single email response, I have not been able to speak to a single person on the phone after being on hold for hours. I have called NOVAD (Company which used to service my HUD Loan) and they also mentioned they have been receiving dozens of calls with the same complaint but they can't do anything because the service was transferred to you.

This is unacceptable! There's a lot at stake with my Refinance! All I need is a payoff statement letter to finalize my Refi and I can't, due to your incompetence. THIS COMPANY IS A FRAUD!