Ten Plus Systems

Mostly an apple shipping center like any other AASP. Kind of a waste of time driving here. Staff seemed to just regurgitate whatever Apple tells them to rather than independently being able to fix Apple products.

Very pleased with all of their services on my Ipad and MacBook Air. The owner went above and beyond. Would highly recommend!

No long wait. Great Customer Service, Even better than Apple, and very knowledgeable of products and services. I definitely will never go anywhere else.

Very friendly service. Thorough work and did a good job communicating estimate, status of repair, and arrival of part. Repair was done quickly and professionally. Very pleased. Brett was great to work with

Apple made an appointment for me at this business The guy at the front desk was not friendly, barely conversant The guy who looked at my watch acted like I was stupid and rather condescending A waste of a morning

Excellent service! They turned my repair around very quickly. I was told it would be a few days, but they got back to me first thing the next morning. It turned out the problem wasn't with my computer but with my monitor, and they went above and beyond to help me identify the problem and recommend steps I could take when I got home. Brett spent a ton of time with me making sure we'd ruled out every other possibility before sending me home.

I brought my 15-inch, 2017 MacBook Pro for a battery replacement to TenPlus Systems because they were closer than an Apple Store and were Apple certified repairers. For some reason, they required that $60 "diagnostics" be done, even though I told them that the battery life was poor and just wanted the battery replaced. After a few days, they said that the battery was all that was wrong with the computer.

Then they wanted $700 dollars to replace the battery. The Apple website lists $200 dollars for a battery replacement. TenPlus should have given an estimate for a battery replacement before they charged me $60 dollars. Perhaps they have better prices for other devices.

Two visits. Both times, pure heaven compared to the Apple Store/zoo at Crabtree! More appointments, quiet, fast, easy to get to (with GPS). Hidden gem. Justin (repair guy) was earnest and transparent. Both people at front desk were fast and friendly. Visit 1: Macbook Pro under AppleCare with a deranged screen. They troubleshot it quickly, sent it to Apple and back in like 2 days, good as new now.

Visit 2: Airpods Pro, buzzing and howling, out of warranty. They did audio test and were able to replace them on the spot for free because they met Apple's policy for flaky airpods. So glad I went instead of just buying new ones.

I recently had my first experience with TenPlus Systems, and it went incredibly well. My MacBook Pro died on me suddenly. I made an appointment to have it serviced through Apple's website and was in turn directed to TenPlus. I dropped off the Mac on June 2nd and was told I would receive a call from their tech within two business days. It wound up being three days, but it was no problem for me.

The tech, Justin, explained that I needed a new logic board and that he had ordered one through Apple. He wasn't able to give me an ETA for the new part, but assured that once it had shipped, it would arrive quickly, and the repair would be completed just as fast. Justin spoke with me for a good ten minutes, patiently and clearly answering each of my questions. My Mac was repaired (at no cost to me as it was covered up Apple Care) and ready to be picked up on June 11th, roughly seven business days.

I learned that TenPlus Systems is a certified Apple Authorized Service Retailer after trying to make an appointment at the often booked-up Apple Store Genius Bar. I'm so glad I tried this company out! There were plenty of appointment slots available, and it was much easier to social distance (we wait in our cars in between technician check-ins) while getting quick support. I worked with Peter, who was professional, helpful & quick to diagnose + fix my phone issues. I'll definitely be back!

Love the convenience and service received from TenPlus Systems. Much easier than going to the Apple Store and I get the same quality service. Justin Cook did a superb job replacing my iPhone's screen. Love how he explained my options and then completed the repair in a timely manner. TenPlus will always be my go-to for service/repair of my Apple products. Also, they sell Apple accessories - again - convenience.

Great repair! Even in trying time very polite and a good repair at a reasonable price.

I had/have a 5+ year old MacBook Pro which was beginning to do some inexplicable things. As in "That can't happen." stuff. I knew I would be needing a new machine within the next 6-9 months until I'd be in the market. After a big glitch, I took my machine to TenPlus Systems for a diagnostic exam; the fee for this was, I felt was reasonable.

After receiving the diagnostic results and considering the cost to "fix" the problems, I decided today was the day for a new machine. Low and behold even with the supply chain delays, they had in stock what I wanted. Within 5 hours, my data was transferred, a backup had taken place and I walked out with my new MacBook Pro 2020. Steven was well informed, patient and I'm a happy customer.

I have my own IT support business. But if it involves opening an iMac or doing anything more than adding RAM or upgrading the drive on a MacBook, these are the guys that I trust. Very professional and friendly. I've been taking Apple systems to them for years. Never been disappointed.

I cannot offer high enough praise for TenPlus Systems! My iPhone screen cracked in the midst of stay-at-home orders, and I am fully dependent on it for remote work and phone calls. Apple (whose stores were closed) referred me to TenPlus, which was the ONLY Apple-approved repair shop within an hour of my home. I called one evening after 5 pm and was lucky enough to get an appointment the next afternoon.

The process couldn't have been easier. The quoted turnaround time was an hour, and I was in and out in 50 minutes. Staff took appropriate precautionary and social distancing measures and were friendly and professional. I can't imagine how busy they must be during this time, yet I watched their small team treat every customer on the phone or in the shop with high levels of patience and respect.

I am really impressed and, in the future, will probably skip the long line at the Apple store (a block from my home) if I need service or an accessory. TenPlus can't be beat!

I had a great experience with TenPlus and would definitely muse them in the future. My mother has an iPhone X that has went nuts. Apple sent me to TenPlus for diagnostics since we are in the mist of a COVID shutdown. They were VERY professional and I explained everything I had done to fix this myself. Justin was my technician who diagnosed a severe failure with some hardware component. I'm not tech savvy so that's what I understood lol It was going to be a lot of money to fix and he suggested I call Apple one more time to see what they would be willing to do for me. I took the chance and found a great Senior Advisor and Apple covered the device. Thank you Justin for advice!

No one is perfect, but they're pretty good; and they're much better than the sluggish, slow, and unenthusiastic support from apple. They get the job done right, and honor AppleCare. I've been there many times.

I went to TenPlus Systems for an evaluation of my iPhone 8+ that wouldn't charge but at a special angle. They charged me $32 just to look at it. After literally a minute or two of diagnostics, they deemed it unsalvagable and in need of a full, brand new, $400 replacement on top of the $32 i already paid. Convinced there was another way, I called the Triangle Cellular Repair location down the road to see what they could do.

Word for word, the TCR employee said, "Not a problem at all. Come on over." Within an hour, I had a brand new, replaced charging port working at 100%. It cost $85 with tax for the entire "procedure, " and the staff was friendly, efficient, honest, and seemed to have my best interest in mind even though I was a stranger. I would even go as far as to recommend TCR before the Apple Store, given that Apple and all of its "certified associates" are sales fronts and would rather charge you for a replacement than help you fix your phone.

The employees of TenPlus Systems were kind and the man at the desk, Matt, I believe, seemed extremely knowledgeable as I watched him help other customers. I would recommend them only under the circumstances that Apple is over-booked and you want to hear whatever Apple would say, at a different Raleigh location.

I've had great experience for both computers I've brought here. The staff is really nice and helpful. They're very transparent and stick to the repair quote they give you, even if it has to be sent off to Apple. They take the time to explain what's wrong and what needs to be repaired. I would definitely use them again in the future. In the last instance they advocated on my behalf (without me even having to ask) when Apple didn't correctly repair my computer and Apple tried to charge me twice.

WOW. $60 JUST TO LOOK AT A DEVICE. That is insane. Then it takes multiple days for them to even let you know "if" they can fix it which will then cost you HUNDREDS more. Best Buy can do better. A monkey could do better. Screw that and screw them.

On the heels of a not too surprising bad customer experience at the Apple Store, I ended up at TenPlus Systems for a repair to a IMac, and the bad taste I had in my mouth was quickly washed away by a staff that was attentive, knowledgeable and focused on going out of their way to ensure that I was satisfied with the result of the interaction. They took the time to understand the history of the problem, delve into ways that they could address it, and in the end came up with a creative solution to fix the computer. Going forward, I will always go to TenPlus Systems with issues to any of my Apple devices.

While you may not be able to get a cinnamon bun at the mall food court during the ever too long wait to be serviced at the Apple Store, this will surely be made up for by the easy parking, no line, full service experience you will receive by the pros at TenPlus Systems.

This group had saved me a fortune fixing Mac book laptops from installing more memory to saving sons' computers after keyboard spills. The staff is knowledgeable and helpful. Cam takes while to get things turned around since they're really busy but that's a good testament to their abilities!

As a business, I think they're being clever by having a fixed price to take a look at your technological devices and don't get me wrong - the staff is SUPER nice. However, obviously us as individuals don't really appreciate having to pay $60 simply to get them to take a look. Nonetheless, here's a brief summary of my experience.

Once I paid the $60, I left my device for inspection and got a call 3-4 days later stating my total cost would be $400+$60 fixed and it wouldn't even be completely fixed. They mentioned I would have to deal with a green crack straight down the center of my screen (although that wasn't there before?).So anyhow, I decided against it and figured I could buy a better functioning, and higher quality product in the same price instead.

I made my decision clear over the phone telling them exactly when I would be picking up the device in initial condition only for me to arrive in-person and wait for almost an hour to have them disassemble my laptop. So yeah. I was frustrated at what seemed to be either a lack of listening skills or organization, but either way - no matter what it was, I certainly wasn't impressed with this service. Personally, it wasn't even worth the down-payment money, or the wait but eh. Who knows - different person, different device, maybe a better experience? I'm not going back to find out.

Shout out for Lizzy B. who was incredibly helpful. You have a Mac, check them out. We took our 2010 desktop to the Apple store and they missed it was a graphics card issue. Lizzy was the one who suggested I contact Apple for a reimbursement. At the moment, it looks like it is happening. Hubs had done some upgrades and was disappointed because it wasn't worth the cost to replace the card. Lizzy suggested putting on Ebay or Craig's List and told me exactly what I should do.

The first person at the Apple store had also given bad advice and I thought my laptop was going to be a loss as well. Luckily, the other Apple person was able to save it. I am grateful to know that they are here for any further issues we have. I am sorry I did not know about them when the hard drive died on the laptop because now I wonder if that was the issue. Lizzy had great customer service and also carried the desktop to my car. Highly recommend!

In April 15, 2016, my Macintosh failed to power on; repeatedly, I could not start it. Frustrated, I contacted Ten Plus. I delivered the Laptop, explained the issues and then Will, at the counter, assured that he clearly comprehended my concerns. He patiently listened to and noted every additional, related issue. After compiling the list of concerns, Will then discussed pricing; the Macintosh is under Warrantee but other charges might apply.

He gave me a waiting period of three days, for notification of Findings and the need of my authorization to repair the problems. Will also informed me of expedition, for seventy five dollars my Macintosh immediately gained service. Later, I contacted the store, agreeing to expedition. Contact now occurred in four hours. Robert, of Ten Plus contacted me, as previously indicated, discussed his findings and recommendations.

I authorized the repairs and later retrieved the Laptop before the store closed. Because of the Warrantee, I paid nothing for the Hardware related issues. My costs were minimal. Within six hours my system was up and running. Previously, I did business with Ten Plus, and its services were excellent then and now. I strongly recommend the business and its employees. Everyone is patient, kind, knowledgeable and honest. I like that. D. Rhodes, Customer

Amazing service. We visited Ten Plus when my girlfriend's laptop crashed, and we needed some crucial information for her art exhibit opening the next day. Brooks provided us with outstanding service, taking the hard drive from her mac and turning it into an external hard drive that we could access from another laptop. He also gave sound advice as to the importance of investing in a means of backing up information on a personal external hard drive. It honestly felt like watching a great performance, such was the quality of his customer service. We highly recommend Ten Plus Systems.

I had a disappointing experience with TenPlus this week. My wife spilled wine on her Retina Macbook Pro, which caused a fuse on the logic board to blow and the backlight to go out. If you take that to the Apple Store, they immediately say "Liquid spill, logic board damage. All we can do is replace it for $1400." Ouch. But you don't NEED to replace the logic board; if you're comfortable working on them, you can repair the fuse, clean up any other corrosion, and get it working again.

We took it to TenPlus and paid $55 for a diagnostic hoping they would do that. A few days later, we got a call back. They said "Liquid spill, logic board damage. All we can do is send it to Apple to replace it for $1400." I was super frustrated. We knew up front that it was logic board damage, so we paid $55 and waited a couple days for them to tell us nothing.

If you don't repair logic boards, that's fine; it's a tricky job. Just say so up front when someone brings in an issue like that. Don't pocket the $55 and then send them straight back to Apple. Ugh. The other thing is, when I came back in, the tech I talked to told me "Yeah, the display doesn't work." When I said "Well, the display works, it's just the backlight that doesn't, " he looked completely surprised.

I felt like I understood the problem better than he did. Look, everyone here is very nice. If I had to get data off of a bad harddrive, or cracked the screen on my iPad, I might come back to these guys. But if you think you have real damage to the internals of your machine -- like if you spill something on it -- then I definitely wouldn't recommend it.