We are your first line of support and service for your network and we're available to take your calls. Headquartered in Lancaster PA, we're onshore, in your time zone and onsite when you need us with field technicians based throughout our service area. With over twenty years providing professional IT services to small and medium size businesses, we offer a full range of capabilities so you don't have to deal with multiple companies to satisfy your IT needs.Our origins in dental/healthcare IT required early development of expertise in security and business continuity.
Services
Support lines are manned from 7:30 am to 5:00 pm Monday through Friday (holidays excepted) and other hours by special arrangement. After hours support* is also available. After hours the service voice mail box is forwarded to our after hours support staff. We will get back to you as quickly as we can.
We offer no-obligation discovery sessions so we can fully understand your current technology and goals and better respond to your needs. When you involve us from the start of a major project, we work with your architects, designers and contractors to make sure you get the right IT solution for your business.
Compass manages every aspect of your IT installations, whether a single workstation, a complete equipment refresh or a data center, including all IT equipment and related cabling as well as mountings, audio-visual, communications and surveillance equipment. All major installations include a First Day Live with a qualified technician to review the installation with you and make any necessary adjustments. For dental/healthcare clients, installations include integration and testing of all dental/healthcare applications and peripherals.
Our Lancaster based service team delivers prompt, friendly and expert support and service. Dedicated technicians handle live calls during normal business hours and after hours via callback. State of the art tools enable us to monitor and remotely access your system to quickly resolve your problems often before you know you have them.
Reviews (3)
Debbie Hurley
Aug 08, 2021
I just wanted to take a minute to shout out KUDOS to Dominic for his excellent customer service. We do not see that a lot with IT technicians and it just makes the job SO MUCH better! I am also client-facing and deal with a lot of unhappy customers when the software isn't working properly, and it is SO HELPFUL to listen, be heard, and communicate with sincerity and empathy to help the clients calm down and/or remain calm. Dominic is professional and friendly while getting the job done. Thank you for making our job easy today Dominic! - Debbie
D. S.
Apr 18, 2021
Nicole Turnbaugh
Dec 09, 2020
Excellent service and support EVERY TIME! I manage a large group dental practice and we contracted with them a few years ago to build our network from the server to each workstation. Every contact I have had with them has always been quick, courteous and efficient. Highly recommend Compass Network Group.
