DataVox

Following a cold call from a Datavox account rep who made grandiose claims of being the one stop solution for all my IT needs in any situation, I decided to give them a try on a large but simple rural mixed residential/commercial security, IT, and connectivity project to see just how well they performed and to gauge their responsiveness. In the event things went well I indicated I would consider them to manage my entire in-town multi-site IT process soup to nuts.

Of course, the account rep was beyond excited to land an account like this and after a site visit to the rural project and encouraging discussion about solutions and start times, I was confused when I didn't receive any followup. When I decided to reach out to the rep by email, it went unanswered. When I called I didn't get an answer, but was quickly called back.

After speaking to the rep, I was informed the VP decided this was not a project for them and "the guy" who handles these projects was out and they didn't know when he would be back. I was truly shocked at this 180 turn of events, the reliance on "one guy" for an entire arm of service, and the lack of communication. I own and run a small business where customer service is a priority.

It appears this organization wasn't interested in satisfying all of my IT requirements and only the ones convenient to them. Truly unfortunate as I would have been a great client. assuming they actually did what they claimed they could accomplish. Truly disappointing and incredibly unprofessional in my opinion. So I am on the hunt again for a more reliable and professional firm to handle all of my IT needs.

Not the fastest tech support I have ever had to deal with but with a little patience they will get things resolved. I did get a call shortly after posting this review from the operations manager which really speaks to how much the care about customer service. Honestly, that's a sign of good management to me, so kudos there for sure.

Have done business with Datavox for a few years. Great group of people to work with. Their engineers are top quality and very knowledgeable. It's a pleasure working with the sales team.

DataVox has been a vital part of the City of Missouri City security and access control project success. They were both methodical and precise in helping guide the decision on the right solution that would fit the need and requirement for the City. As a vendor they were very flexible in adopting to some of the changing requirement and need for the City.

Their staff is both qualified and proficient with the technology and very professional in their interactions. We initially did the security project with DataVox and because we were completely satisfied with their services we continued to do the access control project which is a critical part of our infrastructure and security.

I've been working with DataVox over the past 4 years. I've used them for many different projects and they never fail to come through. I can always count on there support group for a quick resolution. Their teams are extremely knowledgeable and are great to work with.

We contacted Datavox for a very short notice job to install fiber between floors for a rushed move. They responded professionally and timely and did expert work to bring us live and operational at a competitive cost despite the tight time frame. Given the opportunity, I would gladly rely on them and the team they sent out again when next we have a more reasonable and planned needs execution.

We've had a great experience with Datavox over the last couple years - they have done everything from a highly complex phone system implementation to a security camera management system overhaul to cabling jobs for our new vet clinic. Our account rep has been fantastic, and we've been very pleased with the quality of service and the technical support.

I've been working with DataVox for going on two years now. I have worked with them on many large projects, Avaya phone system, conference/meeting room technologies and camera/security system for our facilities. The service before, during and after the sale as always been top notch. Their VMware and networking team have also helped us create a more stable LAN environment for our employees.

I have now used Datavox twice for phone systems in our offices. The second time was a move, where they pulled cable for us, moved our phone systems, installed a large monitor in our conference room, installed a security system and added another phone and conference phone to the existing system. Everything went very smoothly. The equipment is working as intended and looks great!

They were on time for each installation/move, dressed nicely, conversational, helpful and gave great suggestions whenever I posed questions about how something should be configured or used. Thanks to the Datavox team for helping Nelson & Co. with its move and growth!